Issues with the App

Are you experiencing issues with the HOMEE app or HOMEE Pro app? We're here to help!

Jessica Clarke avatar
Written by Jessica Clarke
Updated over a week ago

Due to connectivity issues, an outdated app version, or other unforeseen circumstances, you may experience issues like your app freezing or not working correctly. To remedy the problem, try the following steps:

  1. Ensure you're using the most up-to-date version of the app.
    โ€‹If you have Background App Refresh enabled, you can skip this step.

  2. Force quit the app, then relaunch the app.

  3. Restart your device.

  4. Uninstall, then reinstall the app.

Still having issues? This may be the root of a larger problem, and we want to know. Reach out to our team in the chat or email support, attaching screenshots of the issues you're seeing. We'll work with you to troubleshoot the problem and get everything in working order. ๐Ÿš€

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