We're so sorry for your inconvenience! Unfortunately, unforeseen issues do happen from time to time. If the Pro you matched with does not arrive at the agreed-upon time to start your job, please give them a 30-minute grace period. If the Pro still has not arrived after the grace period, reach out to the HOMEE team to report the missed appointment by calling (855) YO-HOMEE.
Our team will attempt to reach out to the Pro to ensure everything is okay and get to the bottom of the issue. There are multiple reasons a Pro could be running late.
- Their previous job ran long, and they are trying to provide the best service to all customers.
- They are having car trouble.
- They are stuck in heavy traffic or got lost.
- ...and more
In any situation, we will do our best to reschedule your job with the original Pro if they have a valid excuse or schedule your job with a new Pro at a convenient time for you.