We're so sorry for your inconvenience! Unfortunately, unforeseen issues do happen from time to time. If the Pro you matched with does not arrive at the agreed-upon time to start your job, please give them a 30-minute grace period. If the Pro still has not arrived after the grace period, reach out to the HOMEE team to report the missed appointment by calling (855) YO-HOMEE.
Our team will attempt to reach out to the Pro to ensure everything is okay and get to the bottom of the issue. There are multiple reasons a Pro could be running late.
Their previous job ran long, and they are trying to provide the best service to all customers.
They are having car trouble.
They are stuck in heavy traffic or got lost.
...and more
In any situation, we will do our best to reschedule your job with the original Pro if they have a valid excuse or schedule your job with a new Pro at a convenient time for you.